Retail & Experience Assistant

We are hiring for the the position of Retail & Experience Assistant at The Chocolate Manor through the Jobstart Scheme – you must meet the Jobstart criteria to apply for this post. If you are on UC contact your Work Coach via your Journal. If you are in receipt of JSA, IS or ESA you can phone a Work Coach on 0300 200 7807. If you are 18-24 years and not in receipt of benefits phone 0300 200 7807.

Please read the position details carefully before completing the application form.
Six Month Fixed Term contract. This is a 25 hours per week role with an initial contract of 6 months – subject to successful probationary period. The Retail & Experience Assistant will play a vital role in our organisation.

The Chocolate Manor and Artisan Food Emporium sells the handmade chocolates we manufacture on site, and a range of artisan food products from across Northern Ireland. When restrictions lift we will also be offering Chocolate Experiences – allowing visitors to explore and experience the wonderful world of chocolate.

Retail duties:
– Greeting and serving customers as they enter the shop.
– Advising and assisting customers with choosing our chocolate products and artisan products, sharing product knowledge
– Providing a high level of customer service.
– Receiving personalised chocolate orders.
– Conducting customer transactions, including till operation.
– Replenishing the supply of stock on the shelves and updating production team on stock levels for production.
– Assisting with shop deliveries.
– Maintaining cleanliness of the shop.
– Follow all Health & Safety and relevant HACCP procedures.

Experience duties
– Greeting and checking in experience participants.
– Prepping materials before experiences – setting up experience space and ensuring all required materials are ready.
– Cleaning up after experiences – general clean up, washing and ensuring all materials are left ready for reuse
– Assisting experience facilitator as required.
– Preparing refreshments for participants as required.
– Follow all Health & Safety and relevant HACCP procedures.

We require the post holder to have some level of flexibility in the working of the 25 hours to meet the needs of our business – a core rota will be agreed with the successful post holder, with agreement for flexibility to amend as required. Weekend work will be part of the core rota. Previous experience is not essential as full training will be given, but preference will be given to applicants with previous relevant experience. This role will involve both team work and independent working.

Reports to: Workshop Manager

Hours of Work: 25 hours per week, including weekends and occasional evenings

Location: The Chocolate Manor, 3 Main Street, Castlerock

Salary: Minimum wage according to age category

(Fixed Term) 6 month contract

Skills/Experience Required:
– Retail/Sales experience desirable but not essential
– Customer Service experience desirable but not essential
– Good communication skills desirable but not essential
Full training will be provided.

To apply visit: 

Closing Date: Monday 14th June May at 12noon