All deliveries are subject to stock availability and authorisation of your payment. As we handcraft all of our products, we shall endeavour to dispatch the goods you have offered to purchase within 7 working days after we receive your offer – for stock items, unless stated otherwise in the product description. Personalised goods: personalised products will be dispatched within 7-10 days after we receive your order. If there are any delays we will notify you of such delay as soon as possible.
We can either deliver your order to the billing address for the card you use to pay for your order, or you can specify an alternative address such as a workplace, or friend/family address at checkout. We can add a note to the recipient – please ensure to include your note at checkout.
You can also choose to collect your order from our Chocolate Shop at 3 Main Street, Castlerock, BT51 4RA. Please do not call to collect until we have advised it is ready for collection.
Delivery and handling costs are advised at checkout, and will depend on your location, and number of items ordered. Delivery will be by Royal Mail or Courier. We send all NI & rest of UK orders using first class signed for (or recorded courier), as we have carefully handcrafted them for you, and want them to arrive as quickly and safely as possible. We send ROI orders using International Economy or Courier (depending on your order). These orders can take an additional 3-5 days to arrive from we dispatch them.
Orders will usually be delivered to you during office hours (9-5pm), Monday to Friday. We are unfortunately unable to specify the time at which the goods will be delivered to you.
A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you. We are legally obliged to perform the contract with you within 30 days of receipt of your order. If we do not your money will be refunded.
Deliveries to the rest of the world
At present we deliver only to UK & Ireland.
Please note that during the Covid-19 pandemic all packages are taking slower to arrive at their destination. In some cases in can take 2-3 times longer than normal. Thank you for your patience.