Experience Terms & Conditions
Bookings for scheduled experiences are made via the online booking system and are only confirmed on receipt of full payment.
Our cancellation policy is designed to give participants the opportunity to change an experience booking without penalty when enough notice is given (minimum of 72 hours prior to the experience scheduled), however we have some conditions around short notice cancellations which have an impact on other customers and our business. We will always try and help, but please familiarise yourself with our terms of cancellation below.
To advise us you cannot attend a scheduled experience and wish to cancel you must contact us no later than 72 hours before the event start date and time. Unless you have received a written acknowledgement from us that we have received your request you cannot consider your request delivered. Requests received before the 72 hour cut-off time will be offered a credit voucher to rebook at a later date, or a refund.
Requests to cancel received after the 72 hour cut off time will not be eligible for a refund or credit voucher. You may choose to send someone else in your place.
Any attendee booked on an experience who fails to attend without the required notice, will not be entitled to a refund or a rebooking of another experience as this is classed as a no show.
In the unfortunate event that an experience has to be cancelled we will always try and give you as much notice as we reasonably can, and you will be offered the choice of an alternative experience date or credit voucher to rebook at a later date.
We require a minimum number of attendees to run scheduled experiences – we reserve the right to cancel scheduled experiences that do not meet our minimum number of attendees (within 72 hours of the event date) and to offer an alternative date or credit voucher.
We will not be liable for any other costs or expenses that you may incur. If you need to arrange travel or overnight accommodation, we recommend that you seek appropriate insurance.
To book a private experience for your group, you must enquire about availability for your selected date and time. We will confirm if your date and time is available and then a non-refundable deposit equal to the cost of one attendee of the selected experience, must be paid within 48 hours of the enquiry. You will be sent an invoice via stripe to pay this deposit, and your booking is only considered confirmed when the stripe invoice is paid. The balance will be payable on the day of the experience.
Bookings for private groups are agreed on the basis of the number of attendees you confirm at the time of booking. You will be advised at the time of booking of the minimum number of attendees that are required for a private group to proceed. Payment will be required, on the day of the experience, for at least the minimum number advised at the time of booking, even if fewer members of your group attend on the day.
COVID related cancellations/amendments
If an experience is scheduled to take place and government implement a lockdown, or guidelines which will not permit it to proceed, the experience will be cancelled and every customer will be issued with a credit voucher to use at any time with no expiry date on the voucher. Please be patient with us while we manage this challenging situation.
Cancellation due to COVID symptoms: If you have any COVID symptoms, or have tested positive within 72 hours of the time your experience is due to take place, please advise us immediately, and we will issue a credit voucher so you may reschedule your experience to a later date.
Note: please ensure that you wear appropriate clothing and footwear. If you are in any doubt, please contact us and we will be happy to advise you.
If you have any questions please contact us.